Troubleshooting by topic - Value Line notebooks

Note: Beginning August 2009, all 3000 family systems will be categorized as Value Line. For more information please click here.

Troubleshooting issues

Choose a category to begin troubleshooting. If you do not see your topic, then visit Troubleshooting by symptom.

·	Accessories
·	Audio
·	Battery
·	Bluetooth
·	CD and DVD drives
·	Ethernet networking
·	Hard drive
·	Keyboard (Internal or external)
·	Lock-ups or hangs
·	Memory
·	Mouse and Touchpad

·	Modem
·	Power
·	Power management
·	Projectors
·	Startup or booting
·	USB
·	ThinkVantage Rescue and Recovery
·	Video (Display, monitor, or TV)
·	Viruses, worms, or spyware
·	Wireless networking

Did you know?

You can access troubleshooting tools and system information similar to a User's Guide by accessing Lenovo Care on your desktop or by pressing the Lenovo Care button on your keyboard.

Need more help?

	Driver and software downloads
	Value Line notebooks Service parts list index
	Preventive maintenance
	Value Line notebooks Hardware Maintenance Manuals (HMM)
	Warranty information, status lookup, and upgrade for 3000 Family notebooks

Country Availability
Available	Worldwide

Document ID : TS000535
Legacy Document ID : MIGR-63096
Last Updated :

java.lang.RuntimeException: Failed to execute rules and externals at com.interwoven.livesite.runtime.model.component.Component.executeExternal(Component.java:454) at com.interwoven.livesite.runtime.model.page.RuntimeComponent.buildComponentTransformData(RuntimeComponent.java:264) at com.interwoven.livesite.runtime.model.page.RuntimeComponent.transform(RuntimeComponent.java:345) at com.interwoven.livesite.runtime.page.PageTokenVariableComponent.renderNoCache(PageTokenVariableComponent.java:215) at com.interwoven.livesite.runtime.page.PageTokenVariableComponent.preRender(PageTokenVariableComponent.java:102) at com.interwoven.livesite.runtime.page.PageTokenContainer.preRender(PageTokenContainer.java:260) at com.interwoven.livesite.runtime.model.page.RuntimePage.transformAndOutput(RuntimePage.java:417) at com.interwoven.livesite.runtime.model.page.RuntimePage.transformAndOutput(RuntimePage.java:398) at com.interwoven.livesite.runtime.rendering.RenderingManager.doOutputPage(RenderingManager.java:1298) at com.interwoven.livesite.runtime.rendering.RenderingManager.doOutput(RenderingManager.java:1182) at com.interwoven.livesite.runtime.rendering.RenderingManager.doSetupRenderingObjects(RenderingManager.java:481) at com.interwoven.livesite.runtime.rendering.RenderingManager.renderPageGoal(RenderingManager.java:297) at com.interwoven.livesite.runtime.rendering.RenderingManager.render(RenderingManager.java:233) at com.interwoven.livesite.runtime.impl.BaseRequestContext.render(BaseRequestContext.java:233) at com.interwoven.livesite.runtime.filter.LiveSiteFilter.doFilter(LiveSiteFilter.java:126) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:568) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690) at java.lang.Thread.run(Thread.java:619) Caused by: java.lang.RuntimeException: Execution exception in com.interwoven.livesite.common.pojo.PojoMethodCall@53ad0c76[object=com.lenovo.livesite.utils.ESupportUtils,method=public org.dom4j.Document getFooterContent(com.interwoven.livesite.runtime.RequestContext,),scope=local,parameters={}] at com.interwoven.livesite.common.pojo.PojoMethodCall.execute(PojoMethodCall.java:459) at com.interwoven.livesite.external.ExternalCall.executePrefixes(ExternalCall.java:190) at com.interwoven.livesite.external.ExternalCall.execute(ExternalCall.java:135) at com.interwoven.livesite.runtime.model.component.Component.executeExternal(Component.java:425) ... 32 more Caused by: java.lang.RuntimeException: Could not invoke method: getFooterContent, reason: null at com.interwoven.livesite.common.util.ClassUtils.executeMethod(ClassUtils.java:113) at com.interwoven.livesite.common.pojo.PojoMethodCall.executeMethod(PojoMethodCall.java:400) at com.interwoven.livesite.common.pojo.PojoMethodCall.execute(PojoMethodCall.java:454) ... 35 more Caused by: java.lang.reflect.InvocationTargetException at sun.reflect.GeneratedMethodAccessor81.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at com.interwoven.livesite.common.util.ClassUtils.executeMethod(ClassUtils.java:105) ... 37 more Caused by: java.lang.NullPointerException at com.lenovo.livesite.utils.ESupportUtils.getFooterContent(Unknown Source) ... 41 more