Choose Your Product
No Product SelectedSelect Product
Potential Win Photoshop Elements and Adobe Premiere 10 uninstall issue - All ThinkStation, All ThinkCentre, All ThinkPad
Symptom

While installing the Win PSE/PRE 10 installers create a registry entry for the path of folder where the uninstall logs are to be created (new feature for Win PSE/PRE 10). If there is no user during the time of installation, the path of the temporary folder refers to a location, which does not exist. So subsequently when a user tries to uninstall it does not have the access to that area and an error message  “Error opening installation log file. Verify that the specified log file location exists and is writable.” appears.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • All ThinkStation
  • All ThinkCentre
  • All ThinkPad 

Applies to:

  • Microsoft Windows 7
Solution

Run the patch “PEPE10uninstallFix.exe” on the machine for updating the registry. Please make sure to run the exe “As Administrator”.

Please click here to download the files.



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Alias ID : SF11-D0174
Document ID : HT062946
Last Updated :
Copyright © Lenovo 2013, all rights reserved
Was this page helpful to you?YesNo


   
Select Task
 
Drivers & Software  
Guides & Manuals  
Diagnose & Fix  
Warranty & Services  
Parts  
Accessories  

ADDITIONAL RESOURCES
Support Help Index
Technical Specifications - PSREF
Driver Matrix
Newly Released Drivers (RSS)
Community
KnowledgeBase Featured Articles
Community KnowledgeBase
Community Forums
Lenovo EMC
Windows 8 Support