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Lenovo System Toolbox takes a long time to start - ThinkStation D10, D20, S10, S20, ThinkCentre A57e, M58, M58p
Symptom

When the user clicks on "Lenovo System Toolbox" in the start menu, it can take up to 1 minute or more for the application to start.

Affected configurations

The above symptom may occur on the following systems but not limited to only these listed below.

  • ThinkStation D10 (type 6427, 6493, 6449)
  • ThinkStation D20 (type 4155, 4158, 4218)
  • ThinkStation S10 (type 6423, 6483, 6439)
  • ThinkStation S20 (type 4105, 4157, 4217)
  • ThinkCentre A57e (type 6306)
  • ThinkCentre M58 (type 6139, 6175, 8820, 7187, 7348, 7359, 7626, 7637, 8910, 7174, 7354, 7360, 7627, 7638, 6258, 6303 9960, 7244, 7355, 7373, 7628, 7639, 6239, 6302)
  • ThinkCentre M58p (type 9961, 7345, 7356, 7479, 7629, 6136, 8336, 8338 9964, 7346, 7357, 7483, 7630, 6137, 7220, 6234, 9965, 7347, 7358, 7484, 7635, 6138, 7188, 6209)
Applies to
  • Microsoft Windows Vista
  • Microsoft Windows XP Professional
  • Lenovo System Toolbox
Solution

None.

The long start up can happen on any code signed .NET component or application. Lenovo System Toolbox (LST) is code signed to ensure that the assembly is not tampered with. When the user starts LST, the Microsoft .NET Common Language Runtime (CLR) goes through a verification process. Part of that process is to ensure that the certificate that was used to sign the application has not been revoked. Windows does this by downloading a Certificate Revocation List (CRL).

This verification is usually very quick when the computer has an active Internet connection or isn't connected to a network at all. However, if the computer is connected to a Local Area Network (LAN), but not to the Internet, the attempts to download the CRL can take over a minute before it times out. During this period of time, no activity can be seen and it looks like LST has failed to start.

If your computer is not connected to the Internet the user can prevent CRL checking as a workaround to this problem by disabling this option in Internet Explorer. Use the following steps to disable the CRL checking in Internet Explorer:

  1. Select Start, then Control Panel.
  2. Double-click Internet Options.
  3. Select the Advanced tab.
  4. In the Security section, uncheck the Check for publisher's certificate revocation option.

By disabling the CRL checking using the Internet Options, you are not exposing yourself to a security threat because this check does not work when the computer is not connected to the Internet. If the computer will be connected to the Internet at a later stage, it is recommended to enable the CRL checking before connecting the computer to the Internet.



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Document ID : HT002470
Legacy Document ID : SF09-D0011
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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