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Microsoft Office 2010 Starter installation fails after restoring with Recovery and Restore (RnR) application - All ThinkCentre, All ThinkStation, All Lenovo 3000, All ThinkPad

The user may see one of the following error messages when installing Microsoft Office 2010 Starter after restoring with Recovery and Restore application on Windows 7 64-bit system.

Microsoft Office error message


Microsoft Office error message 2

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • All ThinkCentre
  • All ThinkStation
  • All Lenovo 3000
  • All ThinkPad

Applies to

  • Microsoft Windows 7

Additional Information:

  • Create a backup with Recovery and Restore application (all settings are default) before Office 2010 Starter installation.
  • Restore from the backup with Recovery and Restore application (all settings are default).
  • After rebooting, launch Start Menu -> All Programs -> Microsoft Office 2010 -> Use -> Start to install Office 2010 Starter.

None. Do not replace any hardware for this issue.


Please activate Microsoft Office 2010 by following the steps below:

  1. Launch Start Menu
  2. Click All Programs
  3. Select Microsoft Office 2010
  4. Activate with purchased product key.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Document ID : HT004916
Legacy Document ID : SF10-D0114
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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