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Windows 8 does not show activation status

Windows 8 Preload activation problem: The Product ID is not available, also the error code description is not found. 


Affected configurations


The symptom above may occur to the following systems:

All Idea Laptops and Desktops with Windows 8



Step I:

1. Open services.msc (Windows Services)

2. Enable and turn on Software Protection service. Set it startup type to Automatic (Delayed Start), and then error should be fixed immediately.


Step II : If step I fails

1. Run slui 4 command and use phone activation.

2. Manually Reset Activation Files. Use the following commands:

net stop sppsvc
del %windir%\system32\spp\store\* 
del %windir%\system32\spp\store\cache\*

3. Then run slui 3 to enter key and activate.

Note : Make sure under registry " HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc " the ImagePath sould be "%SystemRoot%\system32\sppsvc.exe" (without quotes). And at the location "C:\Windows\System32" you should have file with the name "sppsvc.exe" (without quotes).


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Alias ID : IG20121127-002
Document ID : HT075964
Legacy Document ID : IG20121127-002
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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