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Potential Win Photoshop Elements and Adobe Premiere 10 uninstall issue - All ThinkStation, All ThinkCentre, All ThinkPad

While installing the Win PSE/PRE 10 installers create a registry entry for the path of folder where the uninstall logs are to be created (new feature for Win PSE/PRE 10). If there is no user during the time of installation, the path of the temporary folder refers to a location, which does not exist. So subsequently when a user tries to uninstall it does not have the access to that area and an error message  “Error opening installation log file. Verify that the specified log file location exists and is writable.” appears.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • All ThinkStation
  • All ThinkCentre
  • All ThinkPad 

Applies to:

  • Microsoft Windows 7

Run the patch “PEPE10uninstallFix.exe” on the machine for updating the registry. Please make sure to run the exe “As Administrator”.

Please click here to download the files.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

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Alias ID : SF11-D0174
Document ID : HT062946
Last Updated :
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