WinDVD display window is black when playing a DVD movie with InterVideo WinDVD

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WinDVD display window is black when playing a DVD movie with InterVideo WinDVD - 3000 / ThinkCentre

Symptom

After an upgrade from Microsoft Windows XP, the preloaded InterVideo WinDVD program displays a black window while a DVD movie is playing, even though you can hear the sound from the movie.

Affected configurations

Any of the following systems running Microsoft Windows Vista configured with InterVideo WinDVD:

ThinkCentre (type All)
Lenovo 3000 (type All)

Solution

The current preloaded version of InterVideo WinDVD is not compatible with Microsoft Windows Vista. InterVideo WinDVD 8 is Microsoft Windows Vista ready. No hardware should be replaced for this issue.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : HT002723
Legacy Document ID : SF07-D0019
Last Updated :

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