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SugarSync stops working if network is not accessible - ThinkCentre, ThinkStation, ThinkPad, Idea Tablet, IdeaPad, IdeaCentre

Local network and/or no internet access causes SugarSync, version prior to 2.0, to fail.

Affected configurations

The above symptom is associated to the following systems:

  • All ThinkCentre
  • All ThinkStation
  • All ThinkPad
  • All Idea Tablet
  • All IdeaPad
  • All IdeaCentre

Operating Systems:

  • Microsoft Windows 7
  • Microsoft Windows Embedded Standard 7
  • Microsoft Windows 8

The user should download the latest version of SugarSync from, version 2.x, which will resolve this issue.


Below are workaround instructions for this issue:

  1. Close Lenovo Cloud Storage by SugarSync.
  2. Ensure network connectivity has Internet access.
  3. Restart Lenovo Cloud Storage by SugarSync.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Alias ID : SF13-D0083
Document ID : HT077604
Legacy Document ID : SF13-D0083
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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