Choose Your Product
No Product SelectedSelect Product
Application Rescue and Recovery (RnR) 4.50 or 4.31 cannot be launched in Lenovo Solution Center (LSC) backup page if RnR is downloaded through LSC - ThinkPad, ThinkCentre and ThinkStation

If LSC cannot recognize that RnR is installed, it will prompt the user to download it.  After the user downloads RnR 4.50 or 4.31 and installs it, RnR cannot be launched at the LSC->System-Backup page.  User has to launch RnR manually and restart LSC.  This part of the function will start to work properly.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad T420, T520, W520, T420s, X220, X220 Tablet, L520, L420, X1, X121e, X130e
  • ThinkPad Edge E120, E125, E320, E325, E420, E425, E520, E525, E220s, S220, E420s, S420
  • ThinkCentre M90z, M71z, Edge 91z, Edge 71z, M91, M91p, P260, M60e, M71e, M81, M75e, M76, M77, Edge71, Edge91
  • ThinkStation S20, D20, C20, C20x, E30

Applies To:

  • Microsoft Windows 7

User should launch RnR manually and restart LSC.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Alias ID : SF12-D0032
Document ID : HT072566
Legacy Document ID : SF12-D0032
Last Updated :
Copyright © Lenovo 2013, all rights reserved
Was this page helpful to you?YesNo

Select Task
Drivers & Software  
Guides & Manuals  
Diagnose & Fix  
Warranty & Services  

Support Help Index
Technical Specifications - PSREF
Driver Matrix
Newly Released Drivers (RSS)
KnowledgeBase Featured Articles
Community KnowledgeBase
Community Forums
Lenovo EMC
Windows 8 Support