After the fingerprint keyboard hotkey driver is installed, a Windows Hardware Quality Lab (WHQL) warning may appear

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After the fingerprint keyboard hotkey driver is installed, a Windows Hardware Quality Lab (WHQL) warning may appear - ThinkCentre A52, M52

Symptom

After using the recovery CD set to reload the system preload, then installing the fingerprint keyboard hotkey driver, the user may be prompted with the Windows Hardware Quality Lab (WHQL) warning.

Affected configurations

Any of the following ThinkCentre systems running Microsoft Windows XP or Windows 2000 Professional and configured with a Lenovo fingerprint keyboard:

ThinkCentre A52 (type 8153, 8154, 8155, 8156, 8157, 8158, 8159, 8160, 8161, 8162, 8163, 8164, 8165, 8166, 8167, 8168, 8169, 8170)
ThinkCentre M52 (type 8099, 8110, 8111, 8112, 8113, 8114, 8115, 8116, 8211, 8212, 8213, 8214, 8215, 9210, 9211)

Solution

None. No hardware should be replaced for this issue. Use the Device Manager to update the driver using the Microsoft update driver wizard for the keyboard.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : HT000762
Legacy Document ID : SF05-D0120
Last Updated :

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