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SugarSync may appear non-responsive during Lenovo Welcome

Lenovo Welcome is the application that runs one time during the first boot of a new Lenovo computer to help users configure the system and become aware of certain features. One of the items to configure during Lenovo Welcome is Lenovo Cloud Storage by SugarSync. During the SugarSync configuration, sometimes the activation window appears behind the Lenovo Welcome window and the computer appears to be non-responsive.


Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • All ThinkPads built and shipped during 2012

Applies to:

  • Microsoft Windows 7



The user may be able to click the activation window that shows a small edge behind the Lenovo Welcome window to bring it to the front and complete the SugarSync configuration. Otherwise, the user should press Alt+Tab to switch between windows and bring the SugarSync window to the front.


If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Alias ID : SF12-T0058
Document ID : HT074985
Legacy Document ID : SF12-T0058
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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