Choose Your Product
No Product SelectedSelect Product
Access Connections profile fails to connect after installing/uninstalling Client Security Solution
Symptom

When using Access Connections with a saved password and Client Security Solution is installed/uninstalled, the saved password profiles will now fail to connect (fail authentication).

Affected software

Any ThinkPad systems running Access Connections and Client Security Solution

Solution

Edit the Access Connections profile and re-enter the saved password.

Additional information

Access Connections will use Client Security Solution (CSS), if present, to encrypt/decrypt saved passwords. If CSS is uninstalled, Access Connections can no longer decrypt the saved password and authentication will fail. Also, if CSS is installed after a password has already been saved in Access Connections without CSS present, then authentication will fail since CSS cannot decrypt the native Windows encryption.



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Document ID : HT052764
Last Updated :
Copyright © Lenovo 2013, all rights reserved
Was this page helpful to you?YesNo


   
Select Task
 
Drivers & Software  
Guides & Manuals  
Diagnose & Fix  
Warranty & Services  
Parts  
Accessories  

ADDITIONAL RESOURCES
Support Help Index
Technical Specifications - PSREF
Driver Matrix
Newly Released Drivers (RSS)
Community
KnowledgeBase Featured Articles
Community KnowledgeBase
Community Forums
Lenovo EMC
Windows 8 Support