"Unauthorized access logged" error message on Norton Antivirus 2005

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"Unauthorized access logged" error message on Norton Antivirus 2005 - ThinkPad General

Symptom

A number of messages listed as "Unauthorized access logged" for the file Qctray.exe appear in the Norton AntiVirus or Norton Internet Security Activity log, under Symantec Resource Protector.

Affected configurations

ThinkCentre(all), ThinkPad (all): The defect occurs on all languages and all machines tested

Solution

Symantec Resource Protector is working as designed. It limits access to Symantec processes by external programs, including Qctray.exe - part of the Access Connections Utility that is bundled with ThinkPad and ThinkCentre computers.

Symantec is working with Lenovo to modify the behavior of Qctray.exe so it can perform the required system function without generating the logged error messages. In the meantime, ending the Qctray.exe process does not stop the Access Connections Utility program from functioning, so it is safe to ignore the Activity log entry for this file.

Additional information

Symantec Resource Protector (SymProtect) prevents modification or deletion of Symantec files, processes, and registry keys by unauthorized applications. Authorized applications have full access to Symantec files.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : HT036414
Legacy Document ID : MIGR-60057
Last Updated :

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