Modem driver fails to install - 3000 N100, V100 / ThinkPad R60, R60e T60, T60p, X60, X60s, Z60m, Z60t, Z61m, Z61t

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Modem driver fails to install - 3000 N100, V100 / ThinkPad R60, R60e T60, T60p, X60, X60s, Z60m, Z60t, Z61m, Z61t

Symptom

The installation of the modem driver fails and the modem hardware does not appear in the Control Panel.

Note: This issue will not be seen when using the preloaded operating system, Recovery CD set, or the hard drive service partition. This issue would only be seen when installing a retail operating system or when performing a RIS install.

Affected configuration

The following Lenovo notebooks may be affected by this symptom:

3000 N100
3000 V100
ThinkPad R60, R60e
ThinkPad T60, T60p
ThinkPad X60, X60s
ThinkPad Z60m, Z60t
ThinkPad Z61m, Z61t

Solution

UAA High Definition Audio class driver (Article ID 888111) provided by Microsoft should be installed before installing this package.

Note: For additional information, search the Microsoft Knowledge Base for the following articles:

835221 - Universal Audio Architecture (UAA) High Definition Audio class driver available for Windows Server 2003, Windows XP, and Window 2000
888111 - Universal Audio Architecture (UAA) High Definition Audio class driver version 1.0a available for Windows XP, Windows Server 2003, and Windows 2000

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : HT004398
Legacy Document ID : MIGR-64704
Last Updated :

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