Windows Vista may intermittently hang when you attempt to start up or shut down your computer - 3000 C200 (type 8922), Lenovo N100 (type 0689, 0768)

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Windows Vista may intermittently hang when you attempt to start up or shut down your computer - 3000 C200 (type 8922), Lenovo N100 (type 0689, 0768)

Symptom

Your system may intermittently hang when you attempt to start up or shut down your computer. The system may hang at shut down with the message "Logging off...", or when starting up with the message "Please wait..."

Affected configurations

Any of the following systems running Microsoft Windows Vista:

3000 C200 (type 8922)
Lenovo N100 (type 0689, 0768)

Solution

Update the Broadcom 802.11 wireless LAN adapter driver.

When you see the failure, press and hold the power button for 5 seconds to force a system power-off.
Restart your system in safe mode: How to enter Safe mode in Windows?
Uninstall the Broadcom wireless LAN driver.
1. Click Start, then click Control panel.
2. Double-click Programs and features.
1. Select Broadcom 802.11 Wireless LAN adapter, then right-click and choose Uninstall.
Install an updated version of the Broadcom wireless LAN driver using one of the following methods:

Method 1:
Download the Broadcom wireless LAN driver for Windows Vista (32-bit) - 3000 C200, Lenovo N100.
Follow the instructions to install the driver.
Restart your system.

Method 2:
You can request an updated Preload recovery disc from your nearest Support Center.
The updated recovery CD part numbers for Windows Vista are:
44X9990- Windows Vista Business 32
44X9991- Windows Vista Home Basic
44X9992- Windows Vista Home premium
Follow the normal preload recovery process to restore your system.
IMPORTANT: Back up your personal data before recovering the preload.

Additional Information

The Broadcom 802.11 utility loaded by the WLAN driver is incompatible with Windows Vista.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : HT001937
Legacy Document ID : MIGR-68476
Last Updated :

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