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Second monitor does not display any video - ThinkCentre A53, A60, A52, A55, M52, M52e
Symptom

The user connects their primary display to the ATI X300SE PCI-Express video adapter, then boots up the system. Once in the operating system, the user then connects (Hot Plug) the second VGA display to the ATI X300SE and there is no video.

Affected configurations

Any of the following systems running Microsoft Windows 2000 or Windows XP, configured with a DDC display and the ATI X300SE PCI-Express video adapter:

  • ThinkCentre A52 (type 8287, 8288, 8289, 8296, 8297, 8298, 8326, 8327, 8328, 8329, 8340, 8341, 8342, 8343, 8344, 8380, 8381, 8382, 8782, 8783, 8784, 8785, 8786, 8788)
  • ThinkCentre A53 (type 8701, 8702, 8970, 8973, 8980, 8983, 8992, 8995, 9276, 9277, 9286, 9287, 9378, 9387, 9628, 9635)
  • ThinkCentre A55 (type 8705, 8706, 8972, 8975, 8982, 8985, 8994, 9265)
  • ThinkCentre A60 (8013, 8700, 8976, 8979, 8986, 8991, 9266, 9269, 9282, 9283, 9374, 9383, 9384, 9631)
  • ThinkCentre M52 (type 8099, 8110, 8111, 8112, 8113, 8114, 8115, 8116, 8211, 8212, 8213, 8214, 8215, 9210, 9211)
  • ThinkCentre M52e (type 8299)

Solution

Ensure that the second VGA display is connected prior to the system startup process. Hardware should not be replaced for this issue.



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Country Availability
AvailableWorldwide
Document ID : HT000799
Legacy Document ID : SF06-D0104
Last Updated :
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