If you are unable to find your particular symptom or error, please refer to Need more help?
Note: The LCD for notebook computers contains many thin-film transistors (TFTs). The presence of a small number of dots that are missing, discolored, or always lit are characteristics of TFT LCD technology, but excessive pixel problems can cause viewing concerns. Click here for information on when the LCD should be replaced for excessive pixel issues.
Symptom or Error
FRU or Action, in sequence
No beep, power-on, indicator on, and a blank LCD during POST
System board
LCD backlight not working
LCD too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted
Lid switch on the keyboard bezel
Reseat the LCD connectors
LCD assembly
System board
LCD screen unreadable
Characters missing pixels
Screen abnormal
Wrong color displayed
See Note above
Reseat all LCD connectors
LCD assembly
System board
LCD screen has extra horizontal or vertical lines displayed
LCD Assembly
LCD screen stays on even after you turn off your computer
Press and hold the power switch for 4 seconds or longer to turn off your computer
Then turn it on again
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