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CyberLink PowerProducer stops working when closing the download page of the Help file - ThinkCentre, ThinkStation, ThinkPad

Symptom

When the user views the first page of the PowerProducer Help file, there is a Web link to the full manual in PDF format.  If the user clicks on this link to download the manual and closes the Help window before the download completes, then PowerProducer crashes.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkPad

The system is configured with:

  • PowerProducer 5.5

Applies To:

  • Microsoft Windows 8

Additional Information:

This crash is a failure in the Microsoft urlmon.dll provided with Microsoft Windows 8.  It is one of a general class of errors in Microsoft Windows 8 associated with Internet Explorer tools used by external programs.  Microsoft will not resolve this issue.

Solution

None

Limitations

This is a limitation of Microsoft Windows 8.

Workaround

The user should not close the Help window while the file is downloading.

 

 



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Country Availability
AvailableWorldwide
Alias ID : SF12-D0194
Document ID : HT075025
Legacy Document ID : SF12-D0194
Last Updated :
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