Troubleshooting by symptom

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Troubleshooting by symptom - ThinkPad

Basic troubleshooting

Choose a symptom to begin troubleshooting. If you do not see your symptom, then visit Troubleshoot by topic, or try searching support.

·	Battery does not charge or power the system for the expected length of time
·	Blue screen, lock up, or hang
·	Bluetooth device is not recognized
·	Camera for my notebook does not work
·	Card reader (digital media reader) does not detect my card
·	CD or DVD cannot burn or play
·	Ethernet will not connect
·	Fingerprint reader will not detect finger or swipe
·	Hard drive failed or is failing
·	Memory is not recognized
·	Modem will not connect
·	Projector image does not display properly on an overhead screen
·	Sound is not available
·	System will not startup
·	USB device is not recognized
·	User's Guide cannot be found
·	Video display is flickering or is not available
·	Virus, worm, or spyware infection
·	Windows Security Center firewall is disabled
·	Windows Vista performance is slow
·	Wireless will not connect

Advance troubleshooting

Unable to find a solution? Visit the following URLs for the advance troubleshooting guide

	ThinkPad
	ThinkCentre
	ThinkStation

Did you know?

You can access troubleshooting tools and system information similar to a User's Guide (without being connected to the Internet) by pressing the ThinkVantage button, blue Access IBM button, or the ThinkPad button at the top left of your keyboard (depending on your system).

Need more help?

	Driver and software downloads
	How to remove and install hardware (movies)
	Preventive maintenance
	ThinkPad Service parts list index
	ThinkPad Hardware Maintenance Manuals (HMM)
	Operating system installation instructions
	Warranty information, status lookup, and upgrade for ThinkPad systems

Country Availability
Available	Worldwide

Document ID : TS000491
Legacy Document ID : MIGR-57541
Last Updated :