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Unknown device is listed under Windows Device Manager in Lenovo Solution Center (LSC)

 

Symptom

There is an unknown device listed in Lenovo Solution Center (LSC) when the user clicks on Check-up and then Device Manager, as the drive is not installed, but no such device can be found under Windows Device Manager.

This is a false report from LSC.

 

Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad

Affected Systems (machine types, model types):

  • ThinkPad X1 Carbon (Type 34xx) Touch
  • ThinkPad Twist S230u
  • ThinkPad Helix, X1 Helix and X1 Helix 3G

 

System is Configured With
  • ThinkPad models with LSC installed

 

Applies to
  • Microsoft Windows 8

 

Additional Information

This issue will be resolved in a future LSC update.

 

Solution

None

 

Workaround

The user can disable the message from LSC by enabling the Remind Me option provided on the same page of the LSC Device Manager function.



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Alias ID : SF13-T0013
Document ID : HT076749
Legacy Document ID : SF13-T0013
Last Updated : 10 Jan 2014
Copyright © Lenovo 2013, all rights reserved
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