No sound when playing audio file with Windows Media Player 11

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No sound when playing audio file with Windows Media Player 11 - Notebooks

Symptom

When you use Microsoft Windows Media Player 11 to play certain kinds of AVI files, you only can see video. You cannot hear any sound.

Affected configurations

Any notebook system running Windows Vista.

Solution

If you get a codec error when playing an audio file, you can click the Web Help button in the error message window, download the "DSP Group TrueSpeech" plug-in. Click Download plug-ins from the "Now Playing" menu.

Additional information

This is a limitation of Windows Vista. The "DSP Group TrueSpeech" Codec for audio files is removed from Windows Vista by design.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : HT036300
Legacy Document ID : MIGR-67193
Last Updated :

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