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ThinkVantage (UPEK) Fingerprint reader does not work on systems running the Windows 7 operating system and SafeGuard Enterprise (SGN) 5.50 - ThinkPad, ThinkCentre, ThinkStation
Symptom

Using fingerprint swipe for Preboot authentication will not work when using ThinkVantage (UPEK) Fingerprint software 5.9.x and SafeGuard Enterprise (SGN) 5.5 on Windows 7 systems.

Note:

This issue does not affect systems with AuthenTec Fingerprint devices.

Affected configurations

The following Lenovo systems running Microsoft Windows 7 with a UPEK fingerprint device using ThinkVantage Fingerprint software 5.9.x:

  • All ThinkCentre systems
  • All ThinkStation systems
  • ThinkPad G40, G41
  • ThinkPad R50, R50e, R50p, R51, R51e, R52
  • ThinkPad R60, R60e, R60i, R61, R61e, R61i
  • ThinkPad S30, S31
  • ThinkPad SL300, SL400, SL500
  • ThinkPad T20, T21, T22, T23, T30, T40, T40p, T41, T41p, T42, T42p, T43, T43p
  • ThinkPad T60, T60p, T61, T61p
  • ThinkPad T400s, T410, T410s, T510
  • ThinkPad W510, W701
  • ThinkPad X32
  • ThinkPad X40, X41, X41 Tablet
  • ThinkPad X60, X60 Tablet, X60s, X61, X61 Tablet, X61s
  • ThinkPad X201, X201i, X201s, X201 Tablet, X300
  • ThinkPad Z60m, Z60t, Z61e, Z61m, Z61p, Z61t

 

Solution

Customers that want to use fingerprint for preboot authentication with SafeGuard Enterprise (SGN) 5.50 should install ThinkVantage (UPEK) Fingerprint software version 5.8.5.6014 using the following URL:



If you are unable to find what you are looking for, please do try the following options:
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Country Availability
AvailableWorldwide
Document ID : HT003663
Legacy Document ID : MIGR-68490
Last Updated : 19 Feb 2014
Copyright © Lenovo 2013, all rights reserved
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