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Microsoft Windows XP limitations on ThinkPad systems - ThinkPad General

This tip contains the limitations that apply to all ThinkPad systems on the Windows XP supported list (this list is included in the Microsoft Windows XP setup guide for ThinkPad systems). For the specific models limitations see the following:

Microsoft Windows XP limitations
I. Power Management
II. Plug and play functionality
III. PC cards and device support
IV. USB and device support
V. Multimedia
VI. Device configuration and setup
VII. Communication
VIII. Upgrade and installation issues
IX. Miscellaneous

I. Power Management

  • Symptom
    Excessive keyboard or mouse movement while the system returns from Standby will cause the pointing device to malfunction.

    Solution
    Do not touch the keyboard or TrackPoint device while the system is returning from Standby. If the keyboard or pointing device does malfunction, place the computer back into Standby, and then resume the computer to recover.

    Additional information
    Continuous movement and activity with the TrackPoint device or keyboard while the system resumes from Standby produces incorrect responses when the pointing device is reset.

  • Symptom
    When the computer wakes up from Standby by Wake-On-Ring (WOR), Wake-On-LAN (WOL), or real time clock (RTC) resume, the LCD display does not turn on.

    Solution
    After the system wakes up from WOR, WOL, or RTC press a key on the keyboard or move the pointing device to turn on the LCD display.


    Additional information
    This is by the design of Windows XP for an unattended wake up.

  • Symptom
    The shutdown option, which allows the user to configure the Mobile System to Shutdown via "Closing the Lid", has been removed in the Power Button Options.

    Solution
    Shutdown of the system by closing the lid is not an option with Windows XP.

    Additional information
    This is by design of Windows XP.


  • Symptom
    The Shutdown, Restart, Hibernate, Standby, Switch user, and Log off user options are missing on task manager while the system is in domain configuration.

    Solution
    These options will not be available while the system is in domain configuration.

    Additional information
    This is by design in Windows XP.

  • Symptom
    The system will not enter standby or hibernate state by the timer after the timer is set for 1 hour or longer.

    Solution
    This will be corrected in next versions of Windows.

    Additional information
    This is caused by a setup file in Windows XP.

  • Symptom
    Cannot enter hibernation or standby when using scanner and camera wizard with USB web camera.

    Solution
    Close scanner and camera wizard before entering standby or hibernation.

    Additional information
    The preview window of the wizard prevents the system from entering hibernation and standby. This effects all methods of entering hibernation and standby.

  • Symptom
    The ScrollPoint Pro USB mouse will not wake the system from standby mode when Wake From Standby (WFS) is enabled.

    Solution
    This feature will be implemented in the next version of Windows.

    Additional information
    The ScrollPoint Pro USB mouse's WFS is currently not supported in Windows XP.

  • Symptom
    Intel SpeedStep Applet does not work after Windows XP upgrade or the Intel SpeedStep Applet does not exist.

    Solution
    Uninstall the SpeedStep Applet before upgrading to Windows XP.

    Additional information
    All ThinkPad systems with the Intel Pentium III that support Intel SpeedStep Technology. The Intel SpeedStep Applet is not necessary after the Windows XP upgrade because Windows XP built in driver can support this feature.

II. Plug and play functionality

  • Symptom
    While hot docking and undocking your computer from the UltraBase and/or Enhanced Port Replicator, Windows XP reports the docking event completion before actual physical docking or undocking can be performed.

    Solution
    Use the LED indicators on the computer as well as operating system messages as a signal for when the docking or undocking event has actually completed. Also, listen for a beep sound signaling the completion of the docking or undocking event.

    Additional information
    This is the expected behavior when the operating system completes either a docking or an undocking event. The operating system has to clean up some internal processes that are occurring in the background.
  • Symptom
    When Portable Drive Bay or Portable Drive Bay 2000 through PC Card is hot inserted, it detects improperly with a Code 10 Device Status.

    Solution
    Download the updated driver from the Support Web Site. Lenovo will POST the driver when it is available.

    Additional information
    This driver is not included in Windows XP.

III. PC cards and device support

  • Symptom
    Ultra Portable Drive Bay 2000 through PC card does not work on Windows XP.

    Solution
    Download the updated driver from the Support Web Site. If you are using Portable Drive Bay 2000, use USB connection instead.

    Additional information
    Windows XP does not have the native device driver for this device.

  • Symptom
    When the user checks "Allow computer to turn off the device to save power" in the Power management Tab for the PC card, the system hangs when swapping PC Card and a conflict (Yellow bang) happens (Code 38 or 39) in the Device Manager.


    Solution
    It is not recommended to enable the "Allow computer to turn off the device to save power" for PC Cards.

    Additional information
    This issue is currently under investigation.

IV. USB and device support

  • Symptom
    Unable to play a DVD through auto play with Portable Drive Bay 2000 with the USB connection.

    Solution
    Run DVD Express manually through the start menu and the DVD will play.

    Additional information
    This issue is currently under investigation.
  • Symptom
    The USB Portable CD-ROM drive may require a reboot upon first time detection through Multi-port USB hub.

    Solution

    Reboot the system and resume normal operations.

    Additional information
    This is a Windows XP issue.

V. Multimedia

  • Symptom
    When adjusting the volume control using the computer's hot-key, the Windows XP Master Out volume control is not synchronized.

    Solution

    After adjusting the volume setting using the hot-key, the user might also have to adjust the volume using the Windows XP Master Out controls until the desired volume is met.

    Additional information
    Using the hot-key to adjust the volume control is executed through hardware, which is invisible to the Master Out volume control software.

  • Symptom
    While using the Sound Recorder application with the default microphone settings, the record level is very low.

    Solution

    Before recording, adjust the microphone record level in the Master Out Volume Control. Follow these instructions to adjust the microphone record level:
    1. Start your computer and logon to Windows XP Professional with an Administrator user account.
    2. Click Start, select Settings, and then click Control.
    3. Double-click the Sounds and Multimedia applet. After the "Sounds and Multimedia Properties" window opens, click the Audio tab.
    4. Under Sound Recording click Volume.
    5. In the Recording Control window, adjust the Microphone Balance setting to the desired level.
    6. After adjusting the record level, the next time you use the Sound Recorder application, the recorded sound level will be louder.


    Additional information
    The audio driver does not set the proper level for recording for the onboard microphone.
    Note: This symptom does not apply to the ThinkPad 600X systems.

  • Symptom
    When the user changes the size of MediaPlayer to 50 percent while playing an AVI file, the display screen size is not changed to 50 percent, but cut off 50 percent.

    Solution
    This is a limitation of Windows MediaPlayer 8.0.

  • Symptom
    Some MPEG2 files can not be opened by the MediaPlayer 8.0.

    Solution
    This is a limitation of Windows MediaPlayer 8.0.

VI. Device configuration and setup

  • Symptom
    In safe mode, the USB 3.5 floppy disk drive displays as a 5.25 floppy disk drive.

    Solution
    Ignore mislabeling and treat it like a 3.5 drive.

    Additional information
    The drive is mislabeled but will perform properly. This will be corrected in next version of Windows.

VII. Communication

  • Symptom
    16/4 Token-Ring Card Bus Adapter can not perform Wake On LAN (WOL).

    Solution
    Nothing.

    Additional information
    The problem is associated with the driver built in to Windows XP.

  • Symptom
    The Wireless Client Manger in the preloaded OS does not work after upgrading Windows XP.

    Solution
    Use the native Windows XP wireless support instead of the drivers on the support site.

    Additional information
    Wireless Client Manager, which is installed in the previous OS, does not support Windows XP.
    Note: Wireless ThinkPad models only
  • Symptom
    When multiple users logon and one uses the infrared (IR) connection, another user can not use IR connection.

    Solution
    Nothing

    Additional information
    This issue is currently under investigation.

VIII. Upgrade and installation issues

  • Symptom
    When upgrading to Windows XP from a Microsoft Windows NT 4.0 preloaded system with 64MB, the "virtual memory low" message appears during installation. (hard drive partition is 2GB).

    Solution
    Add the memory over 128MB.

    Additional information
    This is a resource shortage for the Windows XP installation. Microsoft recommends that the user change the memory size to over 128MB.

  • Symptom
    Pressing the Esc key aborts the Windows XP installation during the Preparing to install portion of installation, just before the system automatically reboots.

    Solution
    Allow system to reboot automatically. This will be corrected in future versions of windows.

    Additional information
    This is a labeling flaw in Windows XP.

  • Symptom
    When installing Windows XP with the external 20X CD-ROM drive and the setup boot disks, the system may hang during the reboot sequences.

    Solution
    When the system hangs, the user must manually shut down the system and restart it to continue the installation process. This may occur 2 or 3 times during the installation.

    Additional information
    The Native Driver in Windows XP causes this.

  • Symptom
    The Portable Drive Bay and Portable Drive Bay 2000 (with the PCMCIA connection) will not detect during a setup boot disk installation.

    Solution
    Use the setup boot disks and the Portable Drive Bay 2000 with the USB connection.

    Additional information
    This driver is not included in Windows XP. The Portable Drive Bay with pcmcia connection is not supported. However, if the user is installing with the setup boot disks and the Portable Drive Bay 2000; then the USB connection is supported.

IX. Miscellaneous

  • Symptom
    The OS/2 boot manager does not work after restarting Windows XP.

    Solution
    Do not use the OS/2 Boot Manager while running Windows XP.

    Additional information
    The OS/2 Boot Manager is currently not supported under Windows XP.


  • Symptom
    The Prompt for Password option fails when selecting Use the Welcome screen under User Accounts is selected.

    Solution
    Do not select the Use the Welcome screen option, and the system will prompt the user for a password.

    Additional information
    This is by design in Windows XP.


  • Symptom
    UltraPort Camera does not work on Windows XP.

    Solution

    The device driver for this device is not available yet.

    Additional information
    Windows XP does not have the native driver for this device and there is no device driver currently. Once it's available, it will be posted on the support web site

  • Symptom
    The battery meter in the preloaded system does not work after upgrading Windows XP.

    Solution
    After upgrading Windows XP, download and install the ThinkPad Utility driver.

  • Symptom
    When the user upgrades Windows XP over Windows NT 4.0, the property page of the TrackPoint Device Driver, which is preloaded, is not correct.

    Solution
    Uninstall the TrackPoint device driver before upgrading to Windows XP, and install the supplied TrackPoint Device driver for Windows XP after the upgrade.

    Additional information
    This issue is currently under investigation.

  • Symptom
    The PowerPlus Screen Saver in Lotus Super Office does not work on Windows XP.

    Solution
    Nothing

    Additional information
    PowerPlus Screen Saver issue. See the Lotus Web site.

  • Symptom
    In the multi-logon user environment, ThinkVantage Access Connections can not be run by the secondary logon user when the first logon user runs ThinkVantage Access Connections.

    Solution
    Nothing

    Additional information
    ThinkVantage Access Connections does not support the Multi-logon user's environment.


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Document ID : HT037381
Legacy Document ID : MIGR-40018
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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