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Y500 touchpad pointer drifts or jumps
Symptom

Y500 touchpad pointer drifts or jumps after a period of time.

 

Affected configurations

Some Y500 units shipped before 2012/12/4 (label on the bottom cover) with an Elan touchpad

  

Solution

If you experience the above described symptoms please check the touchpad hardware.
This will show you if your system uses the ELAN hardware.

- Go to Control Panel and click on Mouse.

y500_elan_TP_issue_public-call_center

If you see the Elan touchpad in your system and have the above described symptoms then the system is most likely affected.

Please contact Lenovo service at link to have your issue resolved:

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-76613

 

 



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Alias ID : IN20130201-001
Document ID : HT076627
Legacy Document ID : IN20130201-001
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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