Choose Your Product
No Product SelectedSelect Product
Application Rescue and Recovery (RnR) 4.50 or 4.31 cannot be launched in Lenovo Solution Center (LSC) backup page if RnR is downloaded through LSC - ThinkPad, ThinkCentre and ThinkStation
Symptom

If LSC cannot recognize that RnR is installed, it will prompt the user to download it.  After the user downloads RnR 4.50 or 4.31 and installs it, RnR cannot be launched at the LSC->System-Backup page.  User has to launch RnR manually and restart LSC.  This part of the function will start to work properly.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad T420, T520, W520, T420s, X220, X220 Tablet, L520, L420, X1, X121e, X130e
  • ThinkPad Edge E120, E125, E320, E325, E420, E425, E520, E525, E220s, S220, E420s, S420
  • ThinkCentre M90z, M71z, Edge 91z, Edge 71z, M91, M91p, P260, M60e, M71e, M81, M75e, M76, M77, Edge71, Edge91
  • ThinkStation S20, D20, C20, C20x, E30

Applies To:

  • Microsoft Windows 7
Solutio

User should launch RnR manually and restart LSC.

 



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
AvailableWorldwide
Alias ID : SF12-D0032
Document ID : HT072566
Legacy Document ID : SF12-D0032
Last Updated :
Copyright © Lenovo 2013, all rights reserved
Was this page helpful to you?YesNo


   
Select Task
 
Drivers & Software  
Guides & Manuals  
Diagnose & Fix  
Warranty & Services  
Parts  
Accessories  

ADDITIONAL RESOURCES
Support Help Index
Technical Specifications - PSREF
Driver Matrix
Newly Released Drivers (RSS)
Community
KnowledgeBase Featured Articles
Community KnowledgeBase
Community Forums
Lenovo EMC
Windows 8 Support