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After upgrade to Windows 7, webcam can not be used.


After upgrade to Windows 7 webcam can not be used - it is not shown in "Computer" and only shows in "Devices and Printers" (after pressing Fn+Esc) but with no ability to gain any picture or video from it.


The above symptom may occur on the following systems:

All laptops with Windows 7


Windows 7 does not have default utility to get images or video from webcam. Customer needs to install some 3 rd party application for this. As example Easy Capture can be used.

You can go to Lenovo Driver & Download site to download the software of Easy Capture for your computer:


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Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

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Alias ID : IG20091130-004
Document ID : HT069169
Legacy Document ID : IG20091130-004
Last Updated : 16 May 2014
Copyright © Lenovo 2013, all rights reserved
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