Choose Your Product
No Product SelectedSelect Product
How to diagnose USB devices

STATEMENT DESCRIPTION:

This article is about diagnosing USB devices.

 

AFFECTED CONFIGURATIONS:

The above symptom may occur on the following systems:

All Idea Laptops

 

VALID REGIONS/COUNTRIES:

Worldwide

 

SOLUTION:

Some USB devices are not APM/ACPI friendly and may not operate properly after resuming from Standby or Hibernation. Some of these steps may not apply to your computer. Test the attached USB device after performing each step.

 

  1. Verify that a USB port and an operating system with USB support are being used to attach a USB interface external device to a notebook.

    Note: The following is an example image of a notebook USB port.

 

     
Fig.1

 

2. Verify that the latest BIOS and embedded controller for the notebook has been installed.

        Go toLenovo official driver download site to view the latest BIOS files for your notebooks.

3. Verify that USB is enabled in BIOS.

4. Verify that the USB device and any required drivers were installed in accordance with the manufacturer’s instructions.

    This may require removing the USB device and the drivers, and then reinstalling the USB device and the latest drivers.

5. Verify the USB device works on another machine, if available.

6. Verify another USB device, if available, works on this machine.

7. Verify that the latest Microsoft Windows Service Pack has been installed for the operating system installed on the computer.

 

TRADEMARKS:

Lenovo, Lenovo 3000, IdeaCentre and IdeaPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

 



If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Document ID : HT062645
Legacy Document ID : IN20111117-012
Last Updated :
Copyright © Lenovo 2013, all rights reserved
Was this page helpful to you?YesNo


   
Select Task
 
Drivers & Software  
Guides & Manuals  
Diagnose & Fix  
Warranty & Services  
Parts  
Accessories  

ADDITIONAL RESOURCES
Support Help Index
Technical Specifications - PSREF
Driver Matrix
Newly Released Drivers (RSS)
Community
KnowledgeBase Featured Articles
Community KnowledgeBase
Community Forums
Lenovo EMC
Windows 8 Support