Windows 7/Vista Crash: System may hang or blue screen or unexpected restart with an error message - ThinkPad Reserve Edition, R61, R400, R500, T61, T61p, T400, T400s, T500, W500, W700, W700ds, X61, X61s, X61 Tablet, X200, X200s, X200 Tablet, X300

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Windows 7/Vista Crash: System may hang or blue screen or unexpected restart with an error message - ThinkPad Reserve Edition, R61, R400, R500, T61, T61p, T400, T400s, T500, W500, W700, W700ds, X61, X61s, X61 Tablet, X200, X200s, X200 Tablet, X300

Symptoms

The user may see any of the following symptom:

System Hang with an Error Message
Blue Screen, Windows may stop responding with an error message
The system may auto restart just after an error message

Affected Configurations

Any of the following ThinkPad system running Windows 7 or Windows Vista:

Reserve Edition
R61
R400, R500
T61, T61p
T400, T400s, T500
W500, W700, W700ds
X61, X61s, X61 Tablet
X200, X200s, X200 Tablet, X300, X301

Solution

This problem is caused by Intel Turbo Memory Driver

Update Intel Turbo Memory Driver to driver version 1.10.1.1002 or higher.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

Country Availability
Available	Worldwide

Document ID : HT001088
Legacy Document ID : MIGR-73635
Last Updated :

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