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User cannot play DVD movie disc with PowerDVD Metro in Hebrew language - ThinkCentre, ThinkStation, ThinkPad
Symptom

When the user selects to play a DVD through the user interface of PowerDVD for Lenovo Think, an error message appears that states the desktop version of PowerDVD is not installed.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkPad

The system is configured with:

  • DVD drive
  • PowerDVD for Lenovo Think

Applies To:

  • Microsoft Windows 8 (Hebrew)

Additional Information:

This issue occurs in two different scenarios:

Scenario 1:

  • Prerequisite is that disc is already in drive.
  • Open PowerDVD for Lenovo Think.
  • Select Movie.
  • Select Play Disc.
  • The message 'PowerDVD desktop version is not installed' will appear.

Scenario 2:

  • Insert disc into drive.
  • During AutoPlay menu, select PowerDVD for Lenovo Think.
  • The message 'PowerDVD desktop version is not installed' will appear.

The root cause is that the communication path between PowerDVD and PowerDVD for Lenovo Think is translated in Hebrew and the program does not handle it properly.

AutoPlay without user interaction brings up the desktop player and plays.  

Launching the desktop player from the All Apps screen works.

Solution

This issue will be corrected in a future version of PowerDVD for Lenovo Think.

Limitations

None.

Workaround

Use PowerDVD desktop for DVD playback instead of PowerDVD for Lenovo Think.



If you are unable to find what you are looking for, please do try the following options:
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3. Lenovo Support Forum
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Country Availability
AvailableWorldwide
Alias ID : SF12-D0200
Document ID : HT075105
Legacy Document ID : SF12-D0200
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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