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Cisco AnyConnect VPN client may fail to connect

 

Symptom

Cisco AnyConnect VPN client may fail to connect and report an error.  The error message may be generic such as “Connection attempt has failed” or “AnyConnect was not able to establish a connection to the specified secure gateway”.

Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad

Affected systems:

  • All ThinkPad systems where the Mobile Hotspot feature has been enabled

System is configured with:

  • Mobile Hotspot feature of Access Connections (Microsoft Windows 7) or Lenovo Settings (Microsoft Windows 8)

Applies to
  • Microsoft Windows 7
  • Microsoft Windows 8

 

Limitation

The Cisco AnyConnect VPN client cannot make a VPN connection when the Mobile Hotspot feature is enabled.

Solution

None

Workaround

The user should disable the Mobile Hotspot feature and then attempt to make the VPN connection again.

Additional Information

Lenovo provides a Mobile Hotspot feature as part of Access Connections (on Microsoft Windows 7) and Lenovo Settings (on Microsoft Windows 8).  This software uses the Internet Connection Sharing (ICS) service of Windows to share your PC’s internet connection with other devices.  The Cisco AnyConnect VPN client cannot make a connection whenever this service is enabled.  Turn off or disable the Mobile Hotspot feature before attempting to make a VPN connection.

Trademarks

Lenovo, ThinkCentre, ThinkStation, and ThinkPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

 

 



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Country Availability
AvailableWorldwide
Alias ID : SF13-T0066
Document ID : HT077908
Legacy Document ID : SF13-T0066
Last Updated :
Copyright © Lenovo 2013, all rights reserved
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