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Intermittently Microsoft Office 2010 Starter cannot be removed from the Start Menu automatically after Microsoft Office 2010 Starter is uninstalled - All ThinkStation, ThinkCentre, Lenovo 3000 and ThinkPad systems

Office 2010 starter folder (including Excel and Word Starter 2010) cannot be removed from the Start Menu automatically after Microsoft 2010 Starter is uninstalled.

When the user clicks Excel or Word Starter from Start Menu, an error "Click-2-run configuration failure" may pop up.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • All ThinkStation systems
  • All ThinkCentre systems
  • All Lenovo 3000 systems
  • All ThinkPad systems

None.  Do not replace any hardware for this issue.


The customer can delete the Microsoft Office 2010 Starter folder from Start Menu manually.

If you are unable to find what you are looking for, please do try the following options:
1. Lenovo Assisted Search
2. Product usage and general troubleshooting tips
3. Lenovo Support Forum
4. Technical Support Call Centre

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Alias ID : SF12-D0002
Document ID : HT063284
Last Updated :
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