Lenovo ThinkCentre M90z & M70z All-In-One Desktop PC Recall

RECALL INFORMATION UPDATED APRIL 24, 2012
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In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Lenovo is voluntarily recalling 188,000 ThinkCentre M70z and ThinkCentre M90z all-in-one (AIO) desktop PCs sold worldwide between May 2010 and March 2012 (Previously, the announced recall included 160,000 systems built between May 2010 and December 2011). Lenovo has determined that due to a failure of the power supply in the affected all-in-one PCs, the system can overheat and pose a fire hazard. Lenovo has received two customer reports of fire that resulted in damage to the PC.

Lenovo recommends that you should immediately stop using the affected desktop PC, and unplug the power cord. Only certain of the ThinkCentre M90z and M70z PCs sold in this timeframe are affected, and all of the affected systems can be identified by machine type and serial number.

Effective immediately, Lenovo is offering free power-supply replacements for all affected ThinkCentre M90z and ThinkCentre M70z all-in-one desktop PCs. You can use this page to determine whether your ThinkCentre M70z or ThinkCentre M90z all-in-one desktop PC is affected by the recall. Lenovo greatly appreciates your business and apologizes for the inconvenience caused by these issues.

Because additional systems and manufacturing dates have been added to the recall, even those customers who previously screened their systems against this recall should re-screen their systems using the tool below. It has been updated to include the additional machines and manufacturing dates.

For additional information on this recall, refer to the frequently asked questions (FAQs) below:

Recall Q&A

Q1. How do I know if my PC is being recalled?
Please use the below tool (after Q&A section) to determine if your system is affected. Customers with greater than 50 systems should contact their Sales Representative for assistance.

Q2. What should I do if my PC is affected by the recall? How do I get my PC fixed?
Customers should immediately stop using the computer and unplug it. Please contact Lenovo Service and Support to schedule a power supply replacement. For a list of Service and Support phone numbers, visit here

Q3. Is it dangerous to continue to use these products while I’m waiting for a repair?
Customers should immediately stop using the computer and unplug it.

Q4. What do I do if my desktop starts smoking or catches on fire?
If possible to do safely, unplug the power cord from the outlet. Then, follow your normal fire safety procedure.

Q5. How much will the repair service cost?
Lenovo is repairing all affected systems free-of-charge.

Q6. How long will I have to wait to get my PC repaired?
Once you have contacted Lenovo Service and Support, they will set up a repair date for you.

Q7. Why did Lenovo issue a recall?
Lenovo received two customer reports worldwide of fire related to a power supply failure which resulted in damage to the customer's PC.

Determine if your All-In-One PC is being recalled:

To determine whether your AIO PC is affected by this recall, please select your Machine Type (4 digits) and Serial Number (7 digits) in the fields below:

Note 1: Customers with multiple systems can enter up to 10 at a time. For large accounts with more than 50 units, please contact your Lenovo Sales Representatives.

Note 2: The system will be down for maintenance every Saturday 12:00am to 8:00am EST. Kindly take note.

If your system’s status is Affected (Affected):
Lenovo recommends customers should immediately stop using the computer and unplug it from the outlet. Contact Lenovo Service and Support or an authorized Warranty Service Provider to schedule a power supply replacement. U.S. & Canada residents may contact Lenovo Support Center at 1-855-248-2194. International contact information for recall support is available at here.

If your system’s status is Not Affected (Not Affected):
Your system is not affected by this recall.

If your system’s status is Repair Complete (Repair Complete):
Your system has already been repaired under this recall.

If your system’s status is Special Instructions (Special Instructions) :
Please contact Lenovo Service and Support to determine if your system is affected. U.S. & Canada residents may contact Lenovo Support Center at 1-855-248-2194. International contact information for recall support is available at here.

If you require further assistance, please call your local Customer Support Center. For a list of worldwide Service and Support phone numbers, please visit here.

Finding your Machine Type and Serial Number:

The Machine Type and Serial Number are located on the bottom of your PC. Consult the pictures below to help identify these numbers on your system:

M70z

ThinkCentre M70z: label on the bottom of the system

Identify ThinkCentre M70z Machine Type and Serial Number

M90z

ThinkCentre M90z: label on the bottom of them system

Identify ThinkCentre M90z Machine Type and Serial Number