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Z585 and G585 with sold Windows 8 cannot switch WIFI on

Symptom

Customer cannot put WIFI on, WIFI switch in Windows 8 is OFF.

 

Affected configurations

The symptom above may occur to the following systems

IdeaPad Z585, Lenovo G585

Under the following operating systems:

Microsoft Windows 8

 

Solution

Somehow Lenovo Energy Managment version 8.0.2.3 does not let the customer to enable the wireless connection. When we remove the Lenovo Energy Managment version 8.0.2.3 or downgrade it to version 6.0.2.4 the problem will be solved.

 


  • Alias ID: IN20121116-002
  • Document ID: HT075865
  • Last Updated :26/03/2014
  • (c) 2014 Lenovo