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Application Rescue and Recovery (RnR) 4.50 or 4.31 cannot be launched in Lenovo Solution Center (LSC) backup page if RnR is downloaded through LSC.

Symptom

If LSC cannot recognize that RnR is installed, it will prompt the user to download it.  After the user downloads RnR 4.50 or 4.31 and installs it, RnR cannot be launched at the LSC->System-Backup page.  User has to launch RnR manually and restart LSC.  This part of the function will start to work properly.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad T420, T520, W520, T420s, X220, X220 Tablet, L520, L420, X1, X121e, X130e
  • ThinkPad Edge E120, E125, E320, E325, E420, E425, E520, E525, E220s, S220, E420s, S420
  • ThinkCentre M90z, M71z, Edge 91z, Edge 71z, M91, M91p, P260, M60e, M71e, M81, M75e, M76, M77, Edge71, Edge91
  • ThinkStation S20, D20, C20, C20x, E30

Applies To:

  • Microsoft Windows 7
Solutio

User should launch RnR manually and restart LSC.