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Trouble connecting to internet (wireless) – Notebook, Desktop

  1. Resolving Connection Issues
  2. Turn Off and then Turn on All the Devices on the Network
  3. Configure the Wireless Adapter Settings for Optimal Performance
  4. For help with setting up a wireless connection for your home

 

Resolving Connection Issues
  1. Make sure the wireless switch is on. It will be either a sliding switch on the left or right side edge of the computer, a key combination or single key, look for the wireless icon .

    Note : For more information on where the wireless switch is located for your specific computer, browse to the User's Guide Index. Select your product, Download the User's Guide and refer to the wireless switch information
  2. Move the computer to within 10-20 ft (1-3 meters) of the wireless router.
  3. Make sure the latest driver is installed
  4. Make sure the correct network name (SSID) and key (if any) were used to create a profile.
  5. From the Start page, click Desktop.
  6. Right-click the network icon or in the notification area of your taskbar, and then click Troubleshoot problems and follow the instructions.
  7. Run the "Fix it" or follow the troubleshooting steps provided in Microsoft Knowledge Base Article, "Internet Explorer cannot display the webpage".
  8. Turn off and then turn on all the devices on the network to reset and synchronize them.
  9. Configure the wireless adapter settings for optimal performance.
  10. Refer to Microsoft Knowledge Base Article, "Wireless network connection problems in Windows" for additional information.
    (A downloadable and printable version of the Knowledge Base article is available.)
  11. Reset the wireless adapter and antennas.

Turn Off and Then Turn on All the Devices on the Network
  1. Disconnect the power from the broadband modem and leave the broadband modem disconnected for at least 3 minutes.
  2. Shut down all the computers that are connected to the network.
  3. Disconnect the power from the wireless router.
  4. Verify that a network cable is connected from the Broadband Modem into the Internet or WAN port on the wireless router.
  5. Verify that no USB cables or serial cables are connected to the Broadband Modem.
  6. Connect the power to the broadband modem. Wait for at least 2 minutes for the Broadband Modem to initialize.
    (If the Modem does not establish an Internet connection successfully, unplug the Modem. Wait for at least 5 minutes, then plug in the Modem.)
  7. Connect the power to the wireless router. Wait for at least 2 minutes for the wireless router to initialize.
  8. Turn on the computer and try connecting to the Internet.

Configure the Wireless Adapter Settings for Optimal Performance

For Intel Wireless adapters:

  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. Right-click Computer and then click Properties.
  4. Click Device Manager in the upper left corner.
    (If you are prompted to continue by the User Account Control, click Continue).
  5. In the Device Manager window, click the next to Network Adapters.
  6. Double-click the Intel PRO /Wireless.
  7. Click on Properties ->Configure, then Advanced tab.
  8. In the Property: box, click Roaming Aggressiveness and select 2. Medium-Low from the drop-down menu.
  9. In the Property: box, click Throughput Enhancement and click to select Enable: from the drop-down menu.
  10. In the Property: box, click Transmit Power and click to select 5. Highest from the drop-down menu.
  11. Click OK.

For Lenovo Wireless adapters:

  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. Right-click Computer and then click Properties.
  4. Click Device Manager in the upper left corner.
    (If you are prompted to continue by the User Account Control, click Continue).
  5. In the Device Manager window, click the next to Network Adapters.
  6. Double-click the Wireless WLAN Card.
  7. Click the Advanced tab.
  8. In the Property: box, click to highlight AP Compatibility Mode, select Broader Compatibility under Value: from the drop-down menu.
  9. In the Property: box, click to highlight Minimum Power Consumption, select Disabled under Value: from the drop-down menu.
  10. Click OK.

For help with setting up a wireless connection for your home

Click on the Operating System from the list below that is on the computer you are trying to set-up a wireless network.

Note : If you are on another computer and need to know what Operating System is installed on the computer you are trying to set-up a wireless network:

  • Press and hold the Windows Logo key
  • Then press the pause or break key (on notebooks it may necessary to press and hold the FN key before pressing the pause or break key).
  • The System Properties window will open and the Operating System is listed.
  • Some newer notebooks no longer have a Pause or Break key.



  • Alias ID:
  • Document ID: HT077344
  • Last Updated :06-11-2014
  • (c) 2014 Lenovo