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Older versions of ThinkVantage System Update will not function with Windows XP SP 3 - Lenovo 3000 J100, J105, J110, J115, J200, J200p, J205, ThinkCentre A51, A52, A53, A55, A60, A61, A61e, M51, M52, M52e, M55, M55e, M55p, M57, M57p, ThinkStation D10, S10

Symptom

When running ThinkVantage System Update, an error message appears showing the following:

"An error occurred while gathering user information."

Affected configurations

Any of the following systems running Microsoft Windows XP Professional Service Pack 3, Windows XP Home Edition Service Pack 3:

  • Lenovo 3000 J100 (type 8252, 8253, 8254, 8255, 8256, 8453, 8454, 8455, 8456, 8457)
  • Lenovo 3000 J105 (type 8257, 8258, 8259, 8458, 8459, 8460)
  • Lenovo 3000 J110 (type 7393, 7394, 7395, 7396, 7397, 7398)
  • Lenovo 3000 J115 (type 7387, 7388, 7389, 7390, 7391, 7392)
  • Lenovo 3000 J200 (type 9690, 9691)
  • Lenovo 3000 J200p (type 9688, 9689)
  • Lenovo 3000 J205 (type 9686, 9687)
  • ThinkCentre A51 (type 8105, 8107, 8109, 8117, 8119, 8121)
  • ThinkCentre A52 (type 8153, 8154, 8155, 8156, 8157, 8158, 8159, 8160, 8161, 8162, 8163, 8164, 8165, 8166, 8167, 8168, 8169, 8170, 8287, 8288, 8289, 8296, 8297, 8298, 8326, 8327, 8328, 8329, 8340, 8341, 8342, 8343, 8344, 8380, 8381, 8382)
  • ThinkCentre A53 (type 8701, 8702, 8970, 8973, 8980, 8983, 8992, 8995, 9276, 9277, 9286, 9287, 9378, 9387, 9628, 9635)
  • ThinkCentre A55 (type 8705, 8706, 8972, 8975, 8982, 8985, 8994, 9265, 9636, 9638, 9640, 9641)
  • ThinkCentre A60 (type 8013, 8700, 8976, 8979, 8986, 8991, 9266, 9269, 9282, 9283, 9374, 9383, 9384, 9631, 9646, 9647, 9694, 9695)
  • ThinkCentre A61 (type 9120, 9126, 9127, 9128, 9129, 9130, 9134, 9135, 9136, 9137, 9139, 9140, 9141, 9142, 9143, 9144, 9156, 9157, 9158, 9169, 9171)
  • ThinkCentre A61e (type 6417, 6418, 6449, 6453)
  • ThinkCentre M51 (type 8104, 8106, 8108, 8118, 8120)
  • ThinkCentre M52 (type 8099, 8110, 8111, 8112, 8113, 8114, 8115, 8116, 8211, 8212, 8213, 8214, 8215, 9210, 9211)
  • ThinkCentre M52e (type 8299, 8380)
  • ThinkCentre M55 (type 8009, 8010, 8011, 8012, 8791, 8792, 8793, 8794, 8795, 8796, 8797, 8798, 8799, 8800, 8801, 8802, 8803, 8804, 8805, 8806, 8807, 8808, 8810, 8811, 8812, 8813, 8814, 8816)
  • ThinkCentre M55e (type 9278, 9279, 9288, 9379, 9380, 9389, 9632, 9637, 9642, 9643, 9644, 9645)
  • ThinkCentre M55p (type 8792, 8794, 8796, 8798, 8800, 8802, 8804, 8806, 8808, 8811)
  • ThinkCentre M57 (type 6008, 6010, 6019, 6062, 6065, 6066, 6068, 6069, 6071,6072, 6074, 6075, 6076, 6077, 6079, 6081, 6082, 6086, 6087, 9172, 9174, 9181, 9182)
  • ThinkCentre M57p (type 6064, 6067, 6073, 6078, 6088, 9011, 9012, 9013, 9014, 9018, 9019, 9071, 9087, 9088, 9089, 9096, 9160, 9162, 9163, 9164, 9193, 9194, 9196, 9303)
  • ThinkStation D10 (type 6427, 6493)
  • ThinkStation S10 (type 6423, 6483)
Solution

Upgrade ThinkVantage System Update to a version newer than 3.10.0007

Click here to download the latest version of ThinkVantage System Update

Limitation

This is a compatibility issue between Older versions of ThinkVantage System Update and Microsoft Windows XP Service Pack 3.


  • #Alias ID#:SF08-D0087
  • #Document ID#:HT004220
  • #Last Updated# :17-06-2014 22:34:09
  • #Copyright#