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Lenovo FingerPrint software may stop responding or cause a Stop Error message

 

Symptom

Lenovo FingerPrint software may cause a Stop Error message.  Microsoft Windows system may stop responding or restart with a Stop Error message.

Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre (All)
  • ThinkStation (All)
  • ThinkPad Edge 11, Edge 13, Edge 14, Edge 15
  • ThinkPad Edge E220s, Edge E420, Edge E520, Edge E420s, Edge L330
  • ThinkPad G40, G41
  • ThinkPad R50, R50e, R50p, R51, R51e, R52, R60, R60e, R60i, R61, R61e, R61i
  • ThinkPad L410, L412, L510, L512, L420, L520, L430, L530
  • ThinkPad S30, S31
  • ThinkPad SL300, SL400, SL410, SL500, SL510
  • ThinkPad T20, T21, T22, T23, T30, T40, T40p, T41, T41p, T42, T42p, T43, T43p, T60, T60p, T61, T61p
  • ThinkPad T400s, T410, T410i, T410s, T410si, T420, T430, T430i, T430s, T430si, T430u, T431s
  • ThinkPad T510, T510i, T520, T520i, T530, T530i
  • ThinkPad W510, W520, W701, W530
  • ThinkPad X1, X1 Carbon (Type 34xx), X121e, X131e, X60, X61, X201, X201i, X201s, X201si, X201 Tablet, X220, X220 Tablet
  • ThinkPad X230, X230s, X230 Tablet, X230i, X230i Tablet, X300
  • ThinkPad Z60m, Z60t, Z61e, Z61m, Z61p, Z61t
  • Lenovo VBKE series branded:
    • Zhaoyang K29
    • Zhaoyang K49
    • Zhaoyang E49
    • Lenovo E49
    • Lenovo B475e
    • Lenovo B485
    • Lenovo B480
    • Lenovo B490
    • Lenovo B575e
    • Lenovo B580
    • Lenovo B590
    • Lenovo M490
    • Lenovo M495
    • Lenovo M490s
    • Lenovo V480
    • Lenovo V480c
    • Lenovo V480s
    • Lenovo V580
    • Lenovo V580c
    • Lenovo V490u
  • ThinkPad brand:
    • Edge E130, Edge E135
    • Edge E330, Edge E335
    • Edge E430, Edge E530
    • Edge E435, Edge E535
    • S430

System is configured with:

  • Lenovo FingerPrint software 5.9.8.7264 for all ThinkPad, ThinkCentre, and ThinkStation
  • Lenovo FingerPrint software/Password Vault 6.0.200.75 for Lenovo VBKE series and ThinkPad Edge

Operating Systems:

  • Microsoft Windows 7
  • Microsoft Windows 8
Solution

For Lenovo brand VBKE and ThinkPad Edge systems with FingerPrint Software 6.0.200.75, install the latest version of Lenovo FingerPrint software/Password Vault at the following URL:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS033624

For Lenovo ThinkPad/ThinkCentre/ThinkStation systems with FingerPrint Software 5.9.8.7264, install the latest version of Lenovo FingerPrint Software at the following URL:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029766