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ThinkPad USB Port Replicator with Digital Video driver and the Display Link driver cannot be installed on the same Hybrid system

Symptom
  1. Customer installs Display Link solution, the Lenovo Enhanced USB port replicator or the Lenovo USB to DVI monitor adapter driver, and then installs the ThinkPad USB Port Replicator with Digital Video driver: the installation cannot complete and there is no response, unless customer cancels the installation.
  2. Customer installs the ThinkPad USB Port Replicator with Digital Video driver, and then installs the Display Link solution, the Lenovo Enhanced USB port replicator or USB to DVI monitor adapter driver: Installation can complete, but after restarting system, the ThinkPad USB Port Replicator with Digital Video will disable itself until the customer uninstalls the Display Link solution driver. A pop-up message asks the customer to uninstall conflicting driver.
Affected configurations

Hybrid graphic system
ThinkPad model: R400, T400, T500
Display Link solution product: Lenovo enhanced USB port replicator, Lenovo USB to DVI monitor adapter

Solution

Customer must uninstall the previous driver to use a new one correctly. If the system has drivers installed for the Lenovo Enhanced USB Port Replicator and the Lenovo USB to DVI monitor adapter, and user wants to install the ThinkPad USB Port Replicator with Digital Video driver, the previous driver(s) must be uninstalled first. Likewise, if the customer wishes to install drivers for the Lenovo Enhanced USB port replicator and the Lenovo USB to DVI monitor adapter, they must first uninstall the driver for the ThinkPad USB Port Replicator with Digital Video.

Additional information

Issue is caused by resource conflict between ThinkPad USB Port Replicator with Digital Video and the Display Link solution replicator/dongle.


  • Alias ID: MIGR-73128
  • Document ID: HT004429
  • Last Updated :17-06-2014
  • (c) 2014 Lenovo