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Troubleshooting power issues - ThinkPad

Some of the steps may not apply to your computer. Test for system power after performing each step.

Select your symptom from the list below or continue to the need more help? section.

No power at all
System does not run on battery power
Battery does not charge or power the system for the expected length of time
Troubleshooting Power management issues or Troubleshooting Battery issues - If the battery does not charge or power the system for the expected length of time

No power at all
  1. Verify the power status indicator.
    The power status indicator is illuminated whenever the computer is on and is not in standby or hibernation mode.
  2. Check all power connections, and remove any power strips and surge protectors to connect the AC adapter directly to the AC power outlet.
  3. Inspect the AC adapter.
    Check for any physical damage to the adapter,cables and plugs, and ensure the power cable is firmly attached to the adapter brick and the system.
  4. Verify the AC power source is working by attaching another device to the outlet.
  5. Remove the ThinkPad system from any docking station or port replicator.
  6. Remove all devices and then test for system power with minimal devices attached.
    1. Disconnect the AC adapter.
    2. Remove the battery.
    3. Remove any externally or internally installed options and other devices including memory keys, keyboards and mice.
      • Remove the memory module.
      • Remove the Mini PCI and Communications Daughter Cards that are customer replaceable, if applicable.Refer to your system's hardware maintenance manual.
      • Remove the Ultrabay devices, usually the optical drive, if customer replaceable.
      • Remove the hard drive.
        Notes:
        • Although the hard drive can be upgraded, it is not designed to be removed and reinserted on a regular basis. Repeated and frequent removal, for purposes other than to upgrade for greater capacity or problem determination, can cause damage to the system.
        • Shut down, remove the power cord, and remove the battery from the ThinkPad system before removing the hard drive.
    4. Wait for 30 seconds before reconnecting the devices and power sources.
    5. Reinstall only the memory DIMM and the known good battery or AC adapter to test the system with minimal devices attached first.
    6. Reinstall each device one at a time that was removed in the steps above.
  7. If these steps have not solved your problem:
    Refer to "Need more help?"
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System does not run on battery power
  1. Remove and reseat the battery to make sure it is properly connected.
  2. Swap batteries with another similar system, if available.
    If another similar system is available, then verify that the battery pack works in the other system and that the other system battery pack works in this system.
  3. Verify the battery status indicator.
    The battery status indicator Battery indicator symbol is normally illuminated whenever the battery is installed and the computer is on, or the AC adapter is connected and the battery is charging. This indicator may be blinking or solid in either orange or green color depending on the status of the battery.
  4. Verify the condition of the battery by attaching AC adapter, booting into Windows, and checking battery status in Power Manager.  If not installed, Power Manager can be downloaded from here:
    Please click here for Windows 7
    Please click here for Windows XP
  5. If these steps have not solved your problem:
    Refer to
    "Need more help?"
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Need more help?
Please select one of the following options for further assistance:

Check warranty status and upgrade
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  • Alias ID: MIGR-4YQJZX
  • Document ID: HT080218
  • Last Updated :2014-06-17
  • (c) 2014 Lenovo