Cisco AnyConnect VPN client may fail to connect and report an error. The error message may be generic such as “Connection attempt has failed” or “AnyConnect was not able to establish a connection to the specified secure gateway”.
The above symptom is associated with, but not limited to, the following systems:
System is configured with:
Microsoft Windows 8
The Cisco AnyConnect VPN client cannot make a VPN connection when the Mobile Hotspot feature is enabled.
The user should disable the Mobile Hotspot feature and then attempt to make the VPN connection again.
Lenovo provides a Mobile Hotspot feature as part of Access Connections (on Microsoft Windows 7) and Lenovo Settings (on Microsoft Windows 8). This software uses the Internet Connection Sharing (ICS) service of Windows to share your PC’s internet connection with other devices. The Cisco AnyConnect VPN client cannot make a connection whenever this service is enabled. Turn off or disable the Mobile Hotspot feature before attempting to make a VPN connection.
Lenovo, ThinkCentre, ThinkStation, and ThinkPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.
Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.