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Lenovo Solution Center (LSC) 2.0.013 and 2.0.016 may display a false failure message when tested together in sequence with larger drive first and smaller drive second.

Symptom

LSC 2.0.013 and 2.0.016 will incorrectly display an erroneous Result code when testing more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive second. There is not an issue with the drives.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkPad

The system is configured with:

ThinkPad, ThinkCentre, and ThinkStation products using LSC 2.0.013,  2.0.016, Microsoft Windows XP, Windows 7, and Windows 8, with two different size drives.  Large drive test sequence first and small drive second.

Applies To:

  • Microsoft Windows 7
  • Microsoft Windows 8
  • Micorsoft Windows XP
Solution

Solution 1: (downloading from the eSupport site):

A fixed version of LSC 2.0.017 will be available at the following URL:

    http://www.lenovo.com/diags

NOTE:  Customers should ensure that LSC version 2.0.017, or greater, is available on the eSupport site.  If not, customers should use Solution 2 to upgrade to the fixed version of LSC.

Solution 2: (updating from an existing version of LSC):

Customers that already have an earlier version of LSC on their system will automatically be prompted to upgrade to the latest version when LSC is launched.

Workaround

This Tip only applies if the customer is running LSC version 2.0.013 or 2.0.016.

When using the affected levels of LSC, an error may display when running more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive second.

Perform the following to correctly test drive the operation:

  • Run LSC Drive diagnostics on each drive separately, or
  • Run the UEFI built in BIOS drive diagnostics by pressing F10 during boot, or
  • Run the Bootable UEFI diagnostic, or
  • Run the Bootable Linux diagnostic.

NOTE: If the first drive, in the test sequence, shows as the smaller drive and the second as the larger drive, the test will run correctly.

Results when tested correctly:

  • No failure.
    • Do not replace either drive.
  • Failure occurs when performing a single test on each drive separately, or when using the UEFI test, or when performing a multiple drive test with the correct sequence being small drive first and large drive second.
    • Replace the failing drive.

  • Alias ID:
  • Document ID: HT076445
  • Last Updated :25-07-14
  • (c) 2014 Lenovo