Print
login Account
Search
Unsupported Browser Detected: Dear user, the browser you’re currently using is not supported by this website. Please click here for more information about the browsers we support and how to obtain them.

ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Plus Series 3 USB

Symptom

After Suspend/Resume or Hibernation/Resume of the T400s System, a balloon warning will sometimes appear with the comment 'This device can perform faster'.

In this situation, the Operating System (Windows Vista or Windows XP) recognizes the USB-HUB in the ThinkPad Mini Dock Series 3 or the ThinkPad Mini Dock Plus Series 3 as a USB1.1 (12Mbps) device, but the HUB should be USB2.0 (480Mbps). The HUB will then work as USB1.1 speed.

This problem does not occur after hot attaching and Cold boot. The issue appears only after resume from Suspend/Hibernation.

Affected configuration

ThinkPad Mini Dock Plus Series 3 (4338) and ThinkPad Mini Dock Series 3 (4337) used on ThinkPad T400s systems with Windows Vista or Windows XP Operating System.

Solution
  1. How to recover from the situation: Hot undock and dock or Power off/on.

Windows XP
Windows XP USB balloon warning

Windows Vista
Windows Vista USB balloon warning

  1. Customer can fix the issue by disabling Intel USB Host Controller 2939 in Device Manager.

    (a) Disabling Intel USB Host Controller 2939 on Windows XP

    1. Click Start menu, and then click Control Panel.

Windows XP Start menu

  1. Double click System icon.

Windows XP Control Panel

  1. Select Hardware Tab and click Device Manager button.

Windows XP System Properties

  1. Click View menu and then select Devices by connection. Expand the tree of ACPI Multiprocessor PC and then Microsoft ACPI-Compliant System and then PCI bus.
    Right click Intel(R) ICH9 Family USB Universal Host Controller -2939 and select Disable.

Windows XP Device Manager

  1. Select Yes on the dialog.

Dialog box

  1. Confirm if x mark is on Intel ICH Family USB Universal Host Controller -2939.

X mark on Intel ICH Family USB Universal Host Controller - 2939

(b) Disabling Intel USB Host Controller 2939 on Windows Vista

  1. Click Start menu and then click Control Panel.

Windows Vista Start menu

  1. Double click System icon.

Windows Vista Control Panel

  1. Click View menu and select Devices by connection.
    Expand the tree of ACPI x86-based PC and then Microsoft ACPI-Complaint System and then PCI bus. Right click Intel(R) ICH9 Family USB Universal Host Controller -2939 and select Disable.

Windows Vista Device Manager

  1. Select Yes on the dialog.

Dialog box

  1. Confirm if down-arrow is on Intel ICH(R) Family USB Universal Host Controller -2939.

Down-arrow on Intel ICH Family USB Universal Host Controller - 2939


  • Alias ID: MIGR-72930
  • Document ID: HT000671
  • Last Updated :17-06-14
  • (c) 2014 Lenovo